Policies
Please Read All Policies
Business Name: D.Rochelle Professional Services (and affiliated brands)
Terms & Conditions
1. Overview
By accessing this website and purchasing any services, you agree to be bound by these Terms & Conditions. These terms apply to all services including consulting, officiant services, event planning, coaching, and administrative/probate coordination.
2. Services Disclaimer
All services provided are professional and consultative in nature.
We do not provide legal, medical, or financial advice. Clients are encouraged to seek licensed professionals where applicable.
3. Client Responsibilities
Clients agree to:
-
Provide accurate and complete information
-
Respond in a timely manner to communication requests
-
Attend scheduled sessions or provide proper notice for rescheduling
-
Complete required forms and documentation prior to service delivery
Failure to comply may delay or impact service delivery.
4. Communication Policy
Timely communication is essential.
Clients are expected to respond within 24–48 hours for active projects. Delays in communication may extend timelines.
5. Confidentiality
All client information is treated as confidential.
Sensitive information is collected and stored through a secure, private portal when required.
6. Intellectual Property
All materials, frameworks, templates, and content provided remain the intellectual property of D.Rochelle Professional Services and may not be reproduced or distributed without written consent.
7. Limitation of Liability
We are not liable for:
-
Decisions made based on consultations
-
Third-party outcomes (courts, vendors, venues, etc.)
-
Delays caused by client or external parties
8. Service Refusal
We reserve the right to refuse or terminate services if:
-
There is misconduct or disrespect
-
Policies are violated
-
Payment terms are not met
PRIVACY POLICY
1. Information We Collect
We may collect:
-
Name, email, phone number
-
Billing and payment details
-
Service-related documentation
-
Any information voluntarily submitted via forms or portals
2. How We Use Your Information
Your information is used to:
-
Deliver services
-
Communicate updates
-
Process payments
-
Improve business operations
3. Secure Data Handling
Sensitive information is submitted through a secure portal and is protected using industry-standard safeguards.
4. Sharing of Information
We do not sell or rent your information.
Information may only be shared when necessary with:
-
Trusted service providers (payment processors, platforms)
-
Legal authorities if required by law
5. Cookies & Tracking
This website may use cookies to enhance user experience and track site performance.
6. Your Rights
You may request to:
-
Access your data
-
Correct your information
-
Request deletion of your data (where legally permissible)
7. Contact
For privacy concerns:
contact@d-rochelle.com
PAYMENT & REFUND POLICY
1. Payment Terms
-
Payment is required in full or per agreed payment plan before services begin
-
Accepted payment methods: [Insert methods: credit card, ACH, etc.]
-
Payment plans must be honored per agreement
2. No Refund Policy
All payments are non-refundable.
However:
-
At our discretion, a credit may be issued for future services
-
Credits must be used within 6–12 months unless otherwise stated
3. Cancellations & Rescheduling
Consulting / Coaching
-
24-hour notice required for rescheduling
-
Missed sessions without notice may be forfeited
Officiant Services
-
Deposits secure your date and are non-refundable
-
Date changes are subject to availability
Event Planning
-
Payments are tied to project phases and are non-refundable
-
Work completed up to cancellation remains billable
Probate / Administrative Services
-
Due to the nature of work, all fees are non-refundable once services begin
4. Late Payments
Late payments may result in:
-
Service delays
-
Additional fees
-
Termination of services
SHIPPING & DELIVERY POLICY
1. Digital Products & Services
Most services and products are delivered digitally, including:
-
Coaching sessions
-
Consultations
-
Documents and templates
-
Training materials
Delivery timelines:
-
Immediate (downloads) OR
-
Within 1–5 business days depending on service
2. Service Delivery
Service timelines vary by offering:
-
Consulting/Coaching: Scheduled per booking
-
Officiant Services: Delivered on event date
-
Event Planning: Delivered per project timeline
-
Probate/Administrative Services: Based on case complexity and client responsiveness
3. Physical Products (if applicable)
If physical items are offered in the future:
-
Processing time: 3–7 business days
-
Shipping time: varies by carrier
-
Tracking will be provided when available
4. Delays
We are not responsible for delays caused by:
-
Client inaction
-
Third-party vendors
-
Shipping carriers
-
Legal or court processing timelines
5. Delivery Confirmation
Digital deliveries are considered complete once:
-
Email is sent OR
-
Access is granted via platform/portal
Contact
I'm always looking for new and exciting opportunities. Let's connect.
980-280-4802